Frequently Asked Questions

Once I create my card how do I use it?
Once your card is created you simply print out the card page and bring the printed page with you to the pharmacy. Once at the pharmacy please present them with the printed page. The card has your specific randomly selected identification number along with all of the PBM required pharmacy numbers. Your pharmacy will input your information into the computer where your permanent records will be kept. Once the information has been stored by your pharmacy you no longer need the card because your records are in the computer. Each time you return to the pharmacy you will get the plan's appropriate discount. Store your card/printed page in a safe place. You are required to pay the pharmacy in full for your discounted price.

What if I change pharmacies?
When ever you change pharmacies or go to different pharmacy your new pharmacy must put your information in the computer. You have two options. Option 1: The card/printed page you previously created should be stored in a safe place. Bring the printed page with you to the pharmacy. Once at the pharmacy please present them with this printed page. The card has your specific randomly selected identification number along with all of the PBM required pharmacy numbers. Your pharmacy will input your information into the computer where your permanent records will be kept. Once the information has been stored by your pharmacy you no longer need the card because your records are in the computer. Each time you return to the pharmacy you will get the plan's appropriate discount. Store your card/printed page in a safe place. Option 2: Go back to the website and create a new card. If you have lost your card just create a new one. If you're traveling have the pharmacy go online and create a new card. You are never alone or without the ability to get your card and discount.

Does every member of my family need a card?
Yes, each family member needs to go back to the website and create a new card for each member of the family.

How much does this program cost me?
helpinghandcard.com is totally free; we provide this service to any and all Americans that wish to save on their prescription prices.

Which pharmacies can I go to?
We have over 57,000 participating major chains pharmacies and local pharmacies nationwide, please go back to the website and click on the "Pharmacy Locator".

What type of discount can I expect?
Discounts vary and can range anywhere from 0%-75% depending on the type of prescription, brand name, generic name and the location of the specific pharmacy. The discounts are based on the combined purchasing power of the millions of clients of our Pharmacist owned National Pharmacy Benefits Manager.

Where can I find out the approximate cost of the prescription drugs?
Please go back to the website and click on the "Medication Pricing Tool"

Can I use this card with my current insurance towards my deductible?

Generally yes but refer to your contract of insurance for specific answers.

helpinghandcard produces the greatest discounts on generic drugs, up to 70% on
some scripts. After you have satisfied the out of pocket payments
of deductibles, your insurance policy should pick up the charges, but you
must supply proof of expenses paid for the Rx. This also applys to name
brand and mail order prescriptions.

Generally speaking your insuance vendor or PBM should have a prescription
claim form that would be signed, completed, and submitted by mail from the
insured to the insurance company. These claim forms are used for covered
members who have lost there prescription rx card or forgotten their cards
when they have purchased rx drugs. The insurance vendor is usally
obligated by contract to pay the covered percentage. (30 years ago this
was the industry standard) In helpinghandcards case, the expenses are probably
less than what would normally be submitted by you. This should
produce less expense to the customer and less expense to the insurance
company, which should produce a reimbursement payment of the prescription
claim.

Only if your contract of insurance excludes out of "network purchases"
would a purchase not be covered. So please refer to the contract of
insurance and read the exclusions.

So again the answer is generally "yes"

helpinghandcard.com is a very good product, one that you can feel good about
and have confidence with the final results.